{"id":5419,"date":"2026-06-09T06:43:10","date_gmt":"2026-06-09T06:43:10","guid":{"rendered":"https:\/\/woodmart\/?page_id=5419"},"modified":"2026-06-25T03:39:01","modified_gmt":"2026-06-25T03:39:01","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.storevaluer.com\/fr\/refund-policy","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"
\n

Retours et garantie VXDAS :<\/strong><\/span><\/h3>\n

Chez VXDAS, nous nous engageons \u00e0 faire tout notre possible pour vous aider \u00e0 r\u00e9soudre vos probl\u00e8mes, et nous esp\u00e9rons que vous pourrez collaborer avec nous afin de les r\u00e9soudre rapidement si vous en rencontrez.<\/span><\/p>\n

1. Dans quelles circonstances acceptons-nous les retours ?
2. Dans quels cas n'acceptons-nous pas les retours ?
3. Retour d'un article \u00e0 \u00e9changer
4. Politique de remboursement
5. Garantie<\/strong><\/span><\/h4>\n

1. Dans quelles circonstances acceptons-nous les retours ?<\/strong><\/span><\/h4>\n

VXDAS s'engage \u00e0 respecter la politique de retour lorsque l'article pr\u00e9sente le probl\u00e8me mentionn\u00e9 ci-dessous, mais vous devez nous renvoyer l'article apr\u00e8s nous avoir fait part de votre probl\u00e8me et de ce que vous souhaitez que nous fassions.<\/span><\/p>\n

Tout d'abord,\u00a0<\/strong><\/span>Le probl\u00e8me de qualit\u00e9. Si vous recevez un article inutilisable, qui ne fonctionne pas bien qu\u2019il ne soit pas endommag\u00e9, nous vous rembourserons int\u00e9gralement dans ce cas.<\/span><\/p>\n

Deuxi\u00e8mement,<\/strong><\/span>\u00a0Dommages li\u00e9s au transport. Dans certains cas particuliers, il peut arriver que l'article soit endommag\u00e9 et ne fonctionne pas \u00e0 la r\u00e9ception. Dans ce cas, veuillez nous en informer d\u00e8s r\u00e9ception et nous organiserons le retour de l'article et traiterons le probl\u00e8me en fonction de la situation concr\u00e8te.<\/span><\/p>\n

Troisi\u00e8mement,<\/strong><\/span>\u00a0Si vous commandez un produit erron\u00e9, c'est-\u00e0-dire un article qui ne correspond pas \u00e0 votre commande, vous pouvez contacter notre service client pour n\u00e9gocier un \u00e9change contre le produit souhait\u00e9. Cette politique d'\u00e9change s'applique \u00e9galement \u00e0 votre cas. Vous devrez toutefois prendre en charge les frais d'exp\u00e9dition vers nos locaux ainsi que ceux li\u00e9s au renvoi du produit vers votre domicile.<\/span><\/p>\n

Quatri\u00e8mement,<\/strong><\/span>\u00a0Si nous vous avons envoy\u00e9 les mauvais articles, nous prendrons en charge leur \u00e9change ainsi que les frais d'exp\u00e9dition. Si vous optez pour cette solution, vous pouvez \u00e9galement nous renvoyer le produit et obtenir un remboursement int\u00e9gral, y compris les frais d'exp\u00e9dition et de manutention, mais vous devrez veiller \u00e0 nous le renvoyer par courrier a\u00e9rien ordinaire.<\/span><\/p>\n

Fin,<\/strong><\/span>\u00a0Situation particuli\u00e8re : une fois que nous aurons re\u00e7u votre retour et v\u00e9rifi\u00e9 que l'article est en bon \u00e9tat, nous vous rembourserons conform\u00e9ment \u00e0 notre politique dans un d\u00e9lai de 2 jours ouvr\u00e9s via PayPal. Veuillez v\u00e9rifier votre compte PayPal en temps voulu ou contacter notre service client. Des frais de gestion de 10 % vous seront factur\u00e9s.<\/span><\/p>\n

\u00a0<\/p>\n

2. Dans quels cas n'acceptons-nous pas les retours ?<\/strong><\/span><\/h4>\n

Veuillez examiner attentivement l'article avant de l'acheter sur vxdas.com. En cas de doute, n'h\u00e9sitez pas \u00e0 contacter notre service client ; vous trouverez ses coordonn\u00e9es sur notre site web.<\/span><\/p>\n

Tout d'abord<\/strong>, Si vous avez command\u00e9 par erreur un article qui ne vous convient pas (hors probl\u00e8me de qualit\u00e9), nous ne vous proposerons pas de politique de retour ; veuillez en prendre bonne note. Vous pouvez toutefois annuler votre commande dans les 24 heures.<\/span><\/p>\n

Deuxi\u00e8mement,<\/strong> Si vous avez endommag\u00e9 l'article vous-m\u00eame, nous ne pouvons pas vous proposer de service d'\u00e9change. Vous pouvez toutefois le renvoyer pour qu'il soit r\u00e9par\u00e9. Il arrive parfois que l'usine ait besoin d'un entretien suppl\u00e9mentaire.<\/span><\/p>\n

3. Retour d'un article \u00e0 \u00e9changer<\/strong><\/span><\/h4>\n

cas n\u00b0 1 :<\/strong><\/span>\u00a0\u00c9change gratuit : si votre produit est endommag\u00e9 lors de la livraison, nous vous l'\u00e9changerons gratuitement. Nous prendrons \u00e9galement en charge les frais d'exp\u00e9dition pour le retour de l'article par courrier a\u00e9rien standard (Remarque : vous devez disposer d'un num\u00e9ro de suivi, sans quoi nous ne pourrons pas suivre le colis).<\/span><\/p>\n

cas n\u00b0 2 :<\/strong><\/span>\u00a0Article command\u00e9 par erreur : si vous avez command\u00e9 un article par erreur et que vous souhaitez l'\u00e9changer contre celui de votre choix, veuillez d'abord contacter notre service client pour obtenir de l'aide, puis vous assurer que le produit command\u00e9 par erreur est neuf. Vous devrez prendre en charge les frais d'exp\u00e9dition vers notre service client ainsi que ceux li\u00e9s au renvoi de l'article vers votre domicile.<\/span><\/p>\n

cas n\u00b0 3 :<\/strong>\u00a0<\/span>Articles endommag\u00e9s : si l'article a \u00e9t\u00e9 endommag\u00e9 par vos soins, nous ne pouvons pas vous proposer de service d'\u00e9change. Vous pouvez toutefois le renvoyer pour qu'il soit r\u00e9par\u00e9.<\/span><\/p>\n

Avant de renvoyer l'article pour qu'il soit remplac\u00e9, vous devez contacter notre service client pour nous faire part de votre probl\u00e8me. Expliquez-nous quel est le probl\u00e8me avec votre article et ce que vous souhaitez que nous fassions pour vous.<\/span><\/p>\n

Options de retour<\/strong><\/span>:<\/span>\u00a0Une fois que vous aurez v\u00e9rifi\u00e9 que vos articles sont bien couverts par notre politique de retour, nous vous prions de bien vouloir nous les renvoyer par courrier a\u00e9rien standard. PAS de DHL, UPS, TNT, FedEx ni aucun autre service express.<\/span><\/p>\n

Voici la marche \u00e0 suivre apr\u00e8s r\u00e9ception de votre retour : vous devez rester en contact avec nous pour vous assurer que nous l'avons bien re\u00e7u. Apr\u00e8s avoir v\u00e9rifi\u00e9 l'article, nous organiserons son remplacement et nous vous informerons d\u00e8s que tout sera r\u00e9gl\u00e9. N'oubliez pas de consulter r\u00e9guli\u00e8rement vos e-mails.<\/span><\/p>\n

Remarque concernant les options d'exp\u00e9dition : lorsque vous confirmez que vous souhaitez nous renvoyer les articles, veuillez utiliser le courrier a\u00e9rien standard ou le service EMS pour les renvoyer, et indiquer l'adresse fournie par notre service client. Veuillez ne pas utiliser DHL, UPS, FEDEX, TNT ou tout autre service de messagerie, car nous ne pourrons pas r\u00e9ceptionner votre colis et nous ne pourrons en assumer la responsabilit\u00e9.<\/span>\n <\/div>","protected":false},"excerpt":{"rendered":"

VXDAS Return & Warranty: VXDAS promise to try our best to help you solve problems, and we wish you can<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5419","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"www.storevaluer.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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